Product Release Notes


August 29, 2019

  • We increased the capacity of rooms you could include in a breakout in Cleanings Plus!

  • Rooms Book Area History dropdown was improved so that you can type in the specific area you’re looking to select.

  • We fixed a link within CapEx’s pending list that was leading to a blank page after sorting—now it will open to a detail view.

August 27, 2019

  • We fixed some issues with the information displayed in the above property dashboard—it’s now displaying correct info for complaints and inspections.

  • Special characters in a new complaint caused issues with how they displayed for push notifications

  • Mysterious pop-up alerts for empty guest requests have been eliminated—phew.

  • We’ve given you some new options when it comes to deleting recurring calendar events. You have the choice between deleting just one or all future events!

  • Multiple property users can access all contract templates within the Sales app without having to switch properties.

  • We fixed a pagination issue within Lost & Found that was affecting your search results.

  • We updated a cosmetic issue with the button in mobile web for posting comments within multiple apps. Now it looks good and works great!

  • We got a little too sensitive, so we fixed an issue within login that required Quore ID to be case sensitive when users tried to update their password.

August 20, 2019

  • We fixed an issue in the Sales app that will allow you to add a new contract contact—with the right form fields.

  • In the Rooms Book app, we’ve updated the pink highlights so that there’s only a highlight if there’s a clear, linked issue.

  • We’ve updated loading states for list views & detail screens in the mobile Calendar & Directory apps.

  • Honey, we’ve shrunk the phone icon for Support on mobile web!

August 16, 2019

  • PMs have been adjusted to display items in the order they were added within the template—so you can stay organized as intended.

  • The PM calendar view has been updated to show asterisks for PMs created on Sundays.

  • We fixed a time stamps issue in the mail app—now they’re correctly documented!

August 14, 2019 

  • We released a brand new login experience with enhanced functionality, find out what's new in the bullets below this one:

  • No need to call support for assistance! Reset your password on your own in minutes.

  • The look and feel of our log in page has been refreshed & rebranded—and it looks pretty good if we do say so ourselves.

  • For extra security, Quore log in now includes two-factor authentication.

  • We’ve also updated password requirements in order to ensure safer passwords for all users.

August 8, 2019 

  • Maintenance window complete! Fixes were made to the the way we handled date & time for Lost & Found, now they show up on the right daily reports.

  • We’ve made improvements to the Rooms Book Area History to make it easier to use.

  • European users have access to the European Support Number on their Quore app for desktop—so they can contact the right Support team at the right time!

August 2, 2019

  • Log entries have been updated to default to the current day when posted in the early morning hours.

  • We’ve made improvements to the dropdown menus within the Rooms Book area history for a better user experience.

  • We corrected some formatting issues that occurred when the All Work Orders report was exported to an Excel or .CSV file. Export away!

  • Excel files uploaded to Inspections no longer show up broken while viewing the inspection report.

  • You can now edit the Room Number after uploading an item to Lost & Found on mobile.

  • European users have access to the European Support Number on their Quore apps—so they can contact the right Support team at the right time!

July 30, 2019

  • An issue preventing users from viewing the Cleanings Plus records page has been repaired!

  • The Add Work Order modal in CapEx has been updated so that users can view the entire form.

  • We fixed an issue for dual property users within Cleanings Plus that was affecting the “Cleaning Times by Attendant” report.

  • You can now view items in the Lost & Found list in reverse chronological order—so the most recent items will be at the top of the list!

July 26, 2019

  • Photo uploads for Work Orders have been enhanced. Now, you can upload, preview, swipe through & zoom in on photos uploaded to work orders so that you can be sure to see every detail.

  • This update was designed with engineers in mind. They can utilize this new feature to complete work orders even more efficiently than before—visual cues give context & details.

July 25, 2019

  • The Documents app has been fixed to only show the folders from the individual property—not the entire management company.

  • A Recurring app navigation flow issue on mobile has been adjusted to increase efficiency & decrease the number of clicks.

  • We fixed a time zone issue so that guests assigned to rooms in the Connect app show up at the right time. Now they'll be able to reach you as soon as their stay starts!

  • Desktop users who are Bench Managers could not see log entries — all fixed!

  • CapEx requests on desktop have been updated to reflect the current status of the request: Pending, Approved, or Closed.

July 19, 2019

  • Negotiated rate comments can be saved within the Sales app on mobile—all fixed.   

  • Group bookings have been corrected to show the right number of nights that the group needs rooms.  

  • Oh no—guestroom sinks were building in the bedrooms in the hotel setup process, so we put them back in the bathrooms! 

  • The Cleanings Plus issue with Cleaning Time by Attendant reports has been fixed!  

  • PM's app has been fixed so that Photos and Comments can only be added after the PM has been started. 

  • When updating an Inspection template, the original time & date will now remain the same.  

  • A date recording discrepancy within Cleanings Plus Inspection Records has been resolved. 

  • Room totals in Cleanings Plus have been adjusted to show correct data for re-cleans.  

  • The list & grid in Cleanings Plus Daily Records are once again all synced up!  

  • Work Order report formatting properly mirrors the All Requests report and Open Work Orders report.  

July 16, 2019

  • Don’t get lost in your Lost & Found with new improvements that make managing your item list easier!

  • Now, you can close multiple Lost & Found items at once to keep you from drowning in a sea of old items.

  • On top of that, we’ve improved the look and feel of Lost & Found to make navigating the application more streamlined.

  • Lost and Found items are now housed in separate lists so you can quickly and easily understand what actions need to be taken for individual item types.

  • Plus, we show you when a Lost or Found item has been on the list for over 90 days, so you can easily scan the list and see what needs to be resolved!

July 12, 2019

  • Fixed: We solved a problem that caused limited Connect functionality for non-english language users.

  • Improved: Now, the property list includes only active employees, so you have clearer visibility about your team.

  • Fixed: We resolved an error in the Sales app that caused some links to Negotiated Rates not to function properly.

  • Fixed: We squashed a bug that caused Cleaning Type translations to linger in the Cleanings App when language was switched from Spanish to English.

July 2, 2019

  • New: Users can now log any costs associated with completing a work order, and the value will appear in your records and remain editable, so you can return and update information if necessary. We added this value to several reports, including the All Work Orders report.

  • New: We added warranty info to work orders so that, if you've added warranty expiration to your items in the Inventory App, the warranty expiration date will appear on the Details view in your To Do’s.

  • Fixed: We corrected an issue that was occasionally causing the total revenue shown on the Sales Overview page not to match in Budget Actuals.

June 25, 2019

  • Improved: Additional security has been added around Inventory and Directory to prevent unauthorized access to sensitive data.

  • Fixed: Recurring users who decide not to enter pool readings on mobile are no longer caught in a loop when trying to navigate back to the list view.

  • Fixed: The calculations on the Average Cleaning Times by Attendant Cleanings Plus report has been updated to be more accurate.

  • Fixed: The Cleanings Plus breakout progress wheel updates accurately, once again.

  • Fixed: Marking a Cleanings Plus room as Refused Service no longer updates the inspector assignment.

June 21, 2019

  • New: Cleanings Plus users can now mark a room to be cleaned again, should the status change after the initial cleaning. Both cleanings and/or inspections will appear in records and reports for that breakout.

  • Improved: Property-level management can now see completed CapEx requests as far back as there are records, just like above-property users.

  • Fixed: Certain instances were causing completed PMs to not register as so on the overview calendar. This has been fixed.

June 13, 2019

  • Fixed: We restored the property selector on the Cleanings overview page.

  • Fixed: Regional-access users can now see the correct Inspection templates on each property's To Do list.

  • Fixed: Details of copied PM templates can be edited, once again.

  • Fixed: Marking a room as DND in Cleanings Plus no longer changes the cleaning assignment.

June 11, 2019

  • Fixed: We fixed a styling issue on the Recurring Daily Checks page.

June 6, 2019

  • Improved: We're continuing our efforts to improve the room sorting logic across the application. You'll now see these changes in Inspections, Complaints, Connect, and several other places.

  • Fixed: Users with no profile photo now show up in the mobile Directory list with the correct generic avatar.

  • Fixed: Total Time and Total Rooms update accurately once again in Cleanings Plus during board assignment.

  • Fixed: We removed the erroneous second modal shown when adding a new item to the Request list.

June 4, 2019

  • Improved: Cleanings Plus users can now add multiple photos at once to Found items while completing cleanings.

  • Fixed: Desktop pool reading entry has been optimized in order to eliminate accidental double entry.

May 30, 2019

  • Improved: We’ve given the mobile Directory an updated look, reorganizing some elements in order to make it easier to use.

  • Improved: We’ve also updated our room sorting logic in multiple places across the platform. For properties with non-numeric or mixed character guestroom names, this means your rooms should appear in in the order you expect.

  • Fixed: Photos attached to tasks now appear correctly on desktop.

May 28, 2019 🏊

  • Improved: The Recurring app has been localized in all supported languages (English, Spanish, Portuguese, German, French, and Chinese)! We also added support for both standard and metric units of measure and temperatures in both Celsius and Fahrenheit.

May 23, 2019

  • Fixed: Android Pixel 2XL users can now fully view all buttons when closing work orders.

  • Fixed: The Type and Property filters displayed at the top of the To Do list stay active while you navigate to and from the app. These will reset once you log out.

  • Fixed: IE10 users can now interact fully with the desktop Dashboard.

  • Improved: We increased support for multiple Job Titles in CapEx workflows.

May 14, 2019

  • New: Inspection templates now sport the same property selection feature we use in PMs, which means you can assign brand- or type-specific templates to your hotels!

  • New: We’ve also added the ability to copy an inspection template.

May 9, 2019

  • New: Mobile users can now quickly navigate to future dates using the native date picker on the To Do list.

  • Improved: We’ve update the Inventory Area Grid sorting logic so rooms are easier to find, especially for those properties with non-traditional naming conventions. We’ll be applying this logic to other areas of the site in the coming weeks.

  • Fixed: Some users were receiving escalation push notifications immediately, instead of after the set period of time. This is resolved, and escalation messages are being sent when they should.

  • Fixed: Satisfaction Call labels are now correctly translated on the Employee Work Records pages.

May 7, 2019

  • Fixed: In some cases, comments from failed PM items were not appearing on the resulting work order. This is fixed!

  • Fixed: The weekly section of the PM Overview page shows the number completed vs due each week once again.

  • Fixed: Users at certain properties had trouble accessing records in the Complaints app. We figured out what was going on and corrected this.

  • Fixed: The property selector on the Inventory Item List page shows the selected property, now.

May 2, 2019

  • Fixed: Lost & Found items can now be consistently entered via Cleanings Plus.

  • Fixed: We corrected the calculation for the total count of item-type PMs due each day on the To Do list.

  • Fixed: The new photo upload modal implemented in PMs and Inspections has been updated to account for smaller monitors.

  • Fixed: Photos attached to inspection items now consistently preview for above-property users.

  • Fixed: Occasionally, comments from inspection items would appear in the entry field of another item. This has been resolved.

  • Fixed: PM template ownership rights have been updated to prevent unwanted edits from being saved.

April 30, 2019

  • Fixed: That extra scroll bar on the To Do list that appeared in some browsers is gone.

  • Fixed: Inspections with required items now correctly permit completion once those items have been accounted for.

  • Fixed: High-level CapEx approvers can sign-off on requests at any point in the workflow, once again.

April 25, 2019

  • New: Work Orders now support multiple-photo upload!

  • Improved: Inventory items with work order history can no longer be deleted. This was resulting in bad behavior in other apps. We recommend moving these items to Storage.

  • Improved: We’ve updated several pages in Inventory with clearer labels in order to improve usability.

  • Fixed: The Sales MRC date picker works in Safari, once again.

April 23, 2019

  • Fixed: Completed Cleaning inspections are once again reflected on the Rooms Book overview page.

  • Fixed: Connect’s guest Trip History loads consistently, now.

  • Fixed: PM sub-overview pages display the correct year.

April 18, 2019

  • Improved: Updating a CapEx request will now keep you on that page–showing the recent changes–instead of routing you to the Overview list page.

  • Improved: We had some ambitious users creating repeating Calendar events with end dates a thousand years from now. This was causing some strange behavior, so we’ve capped the end date at 100 years.

  • Fixed: Above-property users can create folders in Documents for specific properties in their portfolios once again.

  • Fixed: The Daily Report email now correctly shows work orders, requests, etc. that were completed the previous day.

  • Fixed: The Dashboard grid now supports guestroom names with non-letter/number characters.

April 16, 2019

  • Improved: Cleanings Plus is now localized in all supported languages!

April 11, 2019

  • New: For hotels that schedule tasks and work orders far in advance, we’ve added calendar navigation to the To Do list on desktop so that finding those items is easier. We’ll be releasing this feature on mobile soon!

  • Improved: Error handling is now more helpful on PM templates, highlighting the fields you are missing.

  • Improved: For those of you setting up your hotel for the first time, we’ve made some small updates to error messages so you know where you went wrong.

  • Fixed: The list of available sales contracts should now show all of the templates you’ve created or were created for you.

  • Fixed: Multi-day sales bookings with matching names now display correctly in the GRC.

  • Fixed: Cleanings Inspections done late in the day are now correctly recorded in the Hotel Book.

  • Fixed: The status and type column headers in the table showing completed CapEx requests now match what’s displayed below.

April 9, 2019

  • New: Mobile Calendar now sports a fresh new look–something that we’ll be rolling out across the platform over the coming months. Hope you like it! 📅

  • Fixed: Sometimes, editing a Calendar event would result in the type changing. We put a stop to that.

  • Fixed: The New Item pop-up in Inventory no longer gets stuck when you add a new item type.

  • Fixed: We cleaned up the Inspection record report so you can read it more easily.

  • Fixed: We found those missing icons on the guestroom Inspection records and put them back where they belong.

  • Fixed: Printed directions show the Google map view, once again. This should make places easier to find. 😬

April 4, 2019

  • Improved: The Dashboard should load a little quicker. 🐰

  • Fixed: Sometimes non-guestroom PMs weren’t appearing on the To Do list. We found out what was preventing this and fixed it.

  • Fixed: Inspection notes now save consistently for guestroom templates.

April 02, 2019

  • Fixed: Categories in The Above Property Dashboard grid details pop-up used to occasionally overlap. We corrected this.

  • Fixed: Although we encourage setting up unique F&B menu items in the Sales app, using the same one multiple times in a booking no longer causes display issues on Budget Actuals. 🌮

March 28, 2019

  • Fixed: The assignment dropdown for mobile To Dos is now properly aligned.

March 26, 2019

  • Improved: The Inspections app now support multiple simultaneous file upload on both the desktop and mobile platforms.

  • Improved: Tasks from failed inspections can be edited and reassigned.

  • Fixed: The due date for now correctly defaults to today in respect to your hotel–no matter where you are–in several mobile forms including new work orders, tasks, requests, complaints, and lost items.

March 19, 2019

  • Added: We found that a lot of the information you are adding in Inventory exceeds the size of the tables we provide, so we added a hover feature throughout the app so you can see the full text before clicking in.

  • Updated: The Choice signup portal now displays the new pricing structure.

  • Fixed: The Failed Items inspection report cover sheet is now free from duplicate text.

  • Fixed: The PM update we made on March 12 had some unintended consequences we were not happy with, so we removed this change.

March 15, 2019

  • Fixed: The Sales MRC date-picker works once again on Safari.

  • Fixed: You can now create sales accounts associated with all of your properties and assign a primary salesperson.

  • Fixed: Cleanings inspection records appear on the Rooms Book grid. You’ll see OR for Stay-overs and VR for Checkouts.

March 12, 2019 📅

  • Fixed: The New Bulk Add workflow works properly in Safari.

  • Fixed: User avatars display once again in the Done column in Cleanings Plus.

  • Updated: Item or Area values on PM Templates can no longer be modified once they’ve been used at the property. If you’d like to change the associated item or area type of an existing template, simply use the Copy function to create a new version.

  • Fixed: We updated the Complaint refund variance calculation so that it displays correctly on the Above-Property Dashboard.

  • Fixed: All-day Calendar events now save correctly.

  • Fixed: The Select Properties pop-up in Calendar can now be closed without refreshing the page.

  • Fixed: Calendar events that span months sort correctly in the list view.

  • Fixed: Repeating Calendar events display the end-date.

  • Fixed: Repeating Calendar events that occur on the 29th, 30th, or 31st, now appear on the last day of months that aren’t that long.

  • Fixed: Deleting a repeating Calendar event now removes the current and future occurrences as expected.

  • Fixed: Birthdays no longer show in Calendar when a management company decides to hide this information.

  • Fixed: Editing a Calendar event no longer removes the department designation. We figured you’d want to keep that information.

March 05, 2019

  • With this release, we’ve updated the mobile header bar for better usability, clearer navigation, and consistency across all Quore apps. We’ve also refined the app- and property-switcher, organizing the icons in a grid format in place of the old horizontal swipe bar.

February 28, 2019

  • Added: We’ve expanded the visibility of CapEx requests for all users at all levels so you can get a better picture of what’s happening at your hotel. 👀

  • Updated: The Inspection Failed Items report now sports some new styling.

  • Fixed: The + New Items workflow correctly resets if you close it before completing.

  • Updated: The + New Items workflow also displays the name of the item to be added in the confirmation message instead of a generic “item”.

February 26, 2019

  • Improved: The All Complaints report now loads faster.

  • Fixed: The average change for management inspection scores displayed on the Above-Property Dashboard is now correctly formatted as a percentage.

February 21, 2019

  • New: Now you can add an item to multiple locations at once in the Inventory app! Save time with bulk addition of new items. 💪 This new feature includes the option to add shared details such as Installation and Warranty dates. Click here to find out more!

February 14, 2019 ❤️

  • Updated: The Cleanings inspection score calculation was adjusted for accuracy. If you have questions on this, please contact us at!

  • Fixed: The Connect Text Conversations report has been restored for properties that were previously lacking access.

  • Fixed: Inspection categories now appear in their designed order with respect to the template.

  • Fixed: Above-property users will now find that the To Do list accurately reflects due and in progress inspections at each property.

February 7, 2019

  • Updated: The To Do Records list page now sorts by date instead of priority by default. The most recently completed To Do items will appear at the top. Hopefully this makes this page more useful!

February 5, 2019

  • Fixed: The Guestroom PM Calendar now correctly resets at midnight local time on the last day of the quarter. 🌛

  • Added: The PM Settings page now sports a Type column, so finding templates in a long list should be easier.

January 31, 2019

  • Fixed: Base information in Negotiated Rate bookings in Sales can once again be updated.

  • Updated: Desk Log entries for future dates now reflect the number of responses instead of a default post time of midnight. Once the entry’s date becomes today, we’ll restore the standard last response time.

January 29, 2019

  • Fixed: Re-assigning multiple rooms at once in Cleanings Plus was occasionally duplicating rooms. Not anymore!

  • Improved: Numerical sorting now works after each bulk cleaning type assignment during a Cleanings Plus breakout setup.

  • Fixed: Inspection template items can be rearranged again.

  • Fixed: Weekly PMs completed in the last week of the year now appear immediately on the PM calendar page.

  • Fixed: Hover text functionality in CapEx has been restored for all browsers.

  • Removed: Some of our users felt that the CapEx status column was not helpful for Approved requests, especially following the recent updates. We agreed and gave the extra space to some more important columns.

  • Added: The All Requests report now includes Request descriptions and notes. This puts it more in line with the All Work Orders report.

January 22, 2019

  • Improved: The Lost & Found search feature found on the Dashboard should be a bit quicker.

January 17, 2019

  • Fixed: French users can once again use the Log Book module on their Dashboard.

  • Fixed: We restored the ability to search for employees by their last name in Directory.

January 15, 2019

  • Added: With a record number of CapEx users this past year, we’ve gotten a lot of feedback on ways to make the system more, well, useful! We took those suggestions and made some improvements. Click here to read more about these changes.

January 10, 2019

  • Fixed: Local Directory maps should no longer display that nasty error message.

  • Improved: Updated the confirmation text shown when saving Cleanings Plus settings in order to be more helpful.

January 8, 2019

  • Fixed: The default due for complaints now remains today’s date relative to the property.

  • Fixed: The Open vs Closed Request report runs once again.

  • Added: We’ve added a new tip box on the Cleanings Plus breakout boards page to remind you that all boards need to be assigned before a breakout can begin.

January 3, 2019 💷

  • Added: Budget and Checkbook apps now support international currencies!

December 20, 2018 📸

  • New: All of your beautiful profile photos have been framed in nice neat circles! This was added in anticipation of a release planned for early 2019.

  • Fixed: Recurring Task records now appear in the correct order when sorted by date.

  • Fixed: Guestroom PMs appear on the To Do list consistently, again.

  • Fixed: New desktop Mail messages no longer drop content when an error occurs due to missing requirements.

  • Fixed: Corrected the count quarterly PMs due when displayed on mobile.

December 18, 2018

  • Fixed: Boiler return readings now display properly on the overview graph.

  • Improved: Made several design updates to better support Chinese localization.

  • Improved: The new work order popup in CapEx is cleaner and easier to navigate.

  • Improved: Long guestroom PM template names now play nicely with the Primary icon shown on the overview page.

November 15, 2018

  • Fixed: Order Request links for work orders and areas in Inventory now correctly post to the Inventory Purchase page.

  • Fixed: Sales contract can be emailed from Quore once more.

November 13, 2018

  • Fixed: Multi-Property users should see only one set of due PMs per property on their To Do list.

  • Fixed: Inspection photo thumbnails once again appear in the edit dialog box.

October 30, 2018 👻

  • Fixed: Guestroom PM templates should no longer lose their primary designation.

  • Fixed: Photos can once again be added to mobile work orders.

  • Fixed: The timestamp on the Cash Count log sheet now correctly matches the property’s time.

  • Fixed: Desk logs posted over night once again save on the correct date.

  • Fixed: Copying a PM template no longer restores old categories.

October 25, 2018 📷

  • Added: Photos and comments can now be added to PMs. This has been a request for quite a while, and we’re thrilled to finally have it out in the wild! As a bonus, we also allowed for multiple files to be uploaded at once. Look for this feature to be implemented in other areas soon!

October 24, 2018

  • Fixed: New inventory items can be added, even if area names contain apostrophes.

  • Fixed: Multi-property users should now see the correct set of apps based on their property in the mobile app switcher.

  • Fixed: Complaints details now display special characters appropriately.

  • Fixed: Mail messages now consistently load on the first try when using an older version of the mobile app.

  • Fixed: Lost & Found photos save consistently, once again.

  • Added: You can now add a Lost (as well as Found) item in the mobile Cleanings app.

  • Updated: The Cleanings Plus Special Projects suggested times now reflect more reasonable numbers of minutes.

October 19, 2018 💱

  • Added: CapEx now supports requests and bids in all currencies. We configure this automatically based on your property’s location, but you’ll need to contact support to make sure your CapEx flow template is configured correctly.

October 11, 2018

  • Fixed: Long desk log entries are no longer cut off in mobile Logs.

  • Fixed: CapEx bids can be reordered once more.

  • Added: Reading notes have been added to the Pool Readings report.

  • Fixed: Editing open work orders and requests on desktop can be done with peace of mind now that the strange text that was appearing on the page has been removed. When we deciphered the code, we discovered it was merely an ad for Ovaltine. 🤷

October 9, 2018

  • Fixed: Users no longer appear as not having read memos posted after they are deactivated.

  • Added: Subject lines now appear on the mobile Mail messages list page.

  • Added: Work Order descriptions show in the Open Work Orders report.

  • Improved: We’ve made a few updates to the Cleanings Plus breakout creation flow, specifically the Assign Boards page, in order to make this process quicker and easier.

October 4, 2018

  • Fixed: Editing an area name in Inventory now save correctly.

  • Improved: Threshold Work Orders Report now shows all properties below the company or property threshold.

  • Updated: Editing Recurring readings has been restricted to 48 hours from the initial post. Keeping these open for longer was causing issues with reporting.

October 2, 2018

  • Fixed: Document previews work again in Documents, Inspections, and CapEx.

  • Updated: We’ve limited the allowable attachment filetypes in CapEx to the most common types: DOC/X, EPS, GIF, MOV, PDF, PPT, TIFF, XLS/X, and ZIP. Allowing other types was causing preview issues for many users.

  • Improved: Cleanings Plus breakouts that include all guestrooms will no longer allow additional rooms to be added. Re-cleaning a room will come in a future release.

September 27, 2018 📺

  • Added: Inventory items and item types can now be edited directly in the table views. Simply drop your cursor in a chosen field to make changes. Use the tab and arrow keys to navigate.

  • Improved: The item edit page has been updated to allow for more capabilities: area, section, name, brand, and model can be modified via managed drop-down lists.

  • Added: Confirmation messaging now appears when editing item types to remind you that changes here could affect several items in the inventory.

  • Improved: Updated several labels within Inventory for better way-finding.

September 25, 2018

  • Fixed: Users with special characters in their names can now run reports once again.

  • Fixed: Sales Month to Date Revenue and ADR values correctly calculate figures from Budget Actuals.

  • Fixed: Pool Turnover Rate as shown in records now accurately takes the average monthly GPM instead of the most recent reading.

September 20, 2018

  • Fixed: Localized buttons and labels no longer cut off German words in To Dos and Complaints. 🇩🇪

  • Fixed: Special projects remain visible on Cleanings Plus rooms, even after other events are added.

  • Fixed: The Guestroom PM tally shown in the Hotel Book and At-a-Glance bar accurately reflect threshold settings once more.

  • Added: New rooms can be added to an active Cleanings Plus breakout.

  • Improved: CapEx requests now display the property’s ownership group.

September 13, 2018

  • Fixed: Cleaning time adjustments made during the Cleanings Plus setup process save consistently.

  • Improved: Added a better confirmation screen once a Cleanings inspection is complete.

September 11, 2018

  • Fixed: Desk Logs posted at European properties now appear with an accurate heading.

  • Fixed: The Inspection Record category breakdown was updated to show the correct possible points for each inspection instance, not those of the template. The total score was always using the correct numbers, but we could see how this could be confusing.

  • Improved: The Connect Messenger page should run smoother, even at high-use times. 🏃🏻‍♀️

August 31, 2018

  • Fixed: Photos on CapEx request packets appear once more!

August 30, 2018

  • Improved: Recurring reading links on the To Do list now filter the Recurring overview page for easier entry. 👨‍🔧

August 28, 2018

  • Fixed: The icon showing a room failed inspection is back in Cleanings Plus.

  • Updated: Cleanings Plus special projects, requests, and failed inspection items can only be completed after the timer has been restarted to avoid conflicts in records.

  • New: Do Not Disturb status rooms can be managed on the desktop overview in Cleanings Plus.

August 23, 2018

  • Fixed: Recurring Task notes now display without a page refresh.

  • Fixed: The multi-property user assignment modal can be edited more than once per page load.

  • Fixed: Repositioned some Inventory edit modals to work better on smaller screens.

  • Fixed: Inspection start and post times are now consistently accurate on the action screens.

  • Fixed: The page title for the Inspection Fail Report now reflects the title of the template as it was intended.

  • Improved: Sped up the mobile guestroom PM list page.

August 16, 2018

  • Fixed: Photos attached to inspections appear again on the record PDFs. 🙌

  • Fixed: Links to training videos found on the various setup emails work once again.

  • Fixed: The cleaning timer now formats the time correctly in Cleanings Plus.

  • Fixed: Ending a Cleanings Plus breakout would sometimes take longer than it should, so we sped things up.

  • Fixed: The Rooms Book grid now correctly updates when a Cleanings Plus inspection is completed instead of when the cleaning is completed.

  • Fixed: We removed the redundant cancel button on in-progress rooms in Cleanings Plus.

  • Fixed: Guestrooms comprised of letters and numbers no longer appear as “Guestroom” on the mobile New Work Order form.

  • New: Added the ability to Remove DND on the Cleanings Plus mobile app. This is found under More Options.

  • Improved: Cleanings Plus mobile boards now refresh automatically every 30 seconds so you always have the latest info on your rooms.

August 14, 2018

  • Fixed: Multi-property users can now see dashboard highlights for all properties, not just their primary.

  • Fixed: The rooms grid in Cleanings Plus Settings now sorts correctly.

  • Improved: Pool & Spa readings show Balanced, Under Saturated, etc. on the Daily Emails.

  • Improved: Closed Complaint details now show the resolution on mobile.

  • Improved: Quore Learn is now a part of the desktop name dropdown menu for easier access.

  • Improved: Speed improvements to Dashboard, Lost & Found list page, and Rooms Book.

  • Improved: Simplified the Sales Bookings page within Accounts.

August 8, 2018

  • Improved: Sped up Cleanings Plus on mobile; it was a little slower than we liked.

  • Improved: Updated the machine translator in Inspections and Cleanings to give our non-English speakers a better experience.

August 2, 2018

  • Fixed: Users should now only get one push notification, even if they’re logged in to multiple devices.

  • New: Tapping the Back button on mobile now takes you back to the previous page instead of up hierarchically.

July 23, 2018

  • Fixed: Clearing and resetting Cleanings Plus sections now works consistently

  • Fixed: Special Projects are properly removed when a room’s cleaning type is changed to Stayover

  • Fixed: We now alert you in the off-chance a complaint fails to post to Desk Logs

  • Fixed: Work Order photos posted from Cleanings now appear

  • Fixed: Adding a section in Inventory now works in all supported languages

  • Fixed: PM How To videos play consistently, provided the full URL is posted

  • Fixed: Future dated tasks show up on the correct date once again

  • Fixed: Mobile work orders no longer scroll from side to side unnecessarily

  • Improved: Clarified the labels when editing a pools, meters, and boilers in the Recurring app to avoid confusion


July 12, 2018

  • Fixed: All users can now see desk logs on mobile. Our attempt to speed this page up had some unintended consequences.


July 10, 2018

  • Fixed: Restored the height variable on the Recurring app’s desktop overview page.

  • Fixed: Events that span months now display correctly on the Calendar.

  • Fixed: Quore Learn now scrolls consistently when viewed on a tablet.

  • Fixed: PM records show the correct user instead of Unknown.

  • Fixed: The “number of days ago” label in PMs now calculates correctly on mobile.

  • Fixed: Front desk agents can add vendors once again.

  • Fixed: Cleanings Plus hero timers display the correct time for stayover rooms once again.

  • Fixed: The No Active Breakouts screen no longer flashes when removing rooms from a Cleanings Plus breakout on mobile.

  • Fixed: Edits to a breakout room in Cleanings Plus now save consistently.

  • Improved: Group Block dates can now be completely removed from a Sales booking.

  • Improved: Optimized the Desk Log list page so that it loads faster.

  • Improved: Optimized the PM edit item page so that it loads faster for multi-property users.


June 28, 2018

  • Corrected issue where users aren’t getting results on certain reports in Reports app

  • Restored To Do Records in To Do app

  • Fixed budget information to flow to overview in Budget app

  • Corrected records screen to show proper month in Cleanings app

  • Made pictures appear from failed inspection tasks on mobile To Do app

  • Allowed users to tap on their name in header on Android tablets

  • Corrected due date on Connect-created requests

  • Allowed Sales Rate Plans and Corp Rate Code values to save in Sales app

  • Corrected birthdate issue on edit user pages

  • Allowed property users who performed inspections to view Regional-created inspections

  • Fixed Acquire Assets option in CapEx app

  • Corrected Used By display issue on certain PM templates in PMs app

  • Improved performance on several pages

  • Various other updates, enhancements, additions, and corrections


June 21, 2018 ☀️

  • Corrected sales booking task issue in Sales app

  • Updated closed complaint links in Complaints app

  • Made several Cleanings Plus improvements

  • Improved performance on several pages

  • Various other updates, enhancements, additions, and corrections


June 18, 2018

  • Resolved an issue where some Android devices stop receiving notifications after a week

  • Corrected inventory item details issue in Inventory app

  • Fixed mobile inspections styling issue in Inspections app

  • Corrected scoring for cancelled guestroom inspections in Inspections app

  • Fixed group block (landscape) form field for more than one room type in Sales app

  • Corrected meeting room table for contracts in Sales app

  • Made several Cleanings Plus and Cleanings improvements

  • Improved performance on several pages

  • Watched World Cup Soccer! ⚽ 🇷🇺

  • Various other updates, enhancements, additions, and corrections


June 11 , 2018 

  • Restored Connect Text Conversation report in Reports app

  • Fixed display for large values on grid view records in Complaints app 

  • Allowed search results to include guestrooms on lost & found filter on Dashboard

  • Corrected issue with travel agent information not appearing on contracts in Sales app

  • Fixed filter and sorts for contact, account and booking pages within Sales app

  • Improved performance on several pages

  • Various other updates, enhancements, additions, and corrections


May 30, 2018 🇺🇸

  • Fixed lost and found filter in Lost & Found app

  • Corrected management inspections number on At a Glance Bar

  • Restored item name in outbound messages for started work orders in Connect app

  • Resolved date issue with satisfaction follow-up tasks generated from the Complaints app

  • Fixed account filter for contacts within Sales app

  • Corrected Requested By issue on All Work Orders report 

  • Fixed scroll issue for Google translated languages in PMs app

  • Corrected PM records display issue when they are completed late in the day

  • Inserted request item check to avoid duplication when adding to the list

  • Fixed styling on Budget and Checkbook overview pages

  • Improved performance on several pages

  • Various other updates, enhancements, additions, and corrections


May 18, 2018 👩‍💻👨‍💻

  • Corrected attendance record editing issue in Directory app

  • Fixed Area dropdown to honor property switcher for mobile Lost & Found

  • Restored viewing ability for larger records in Inspections app

  • Resolved issue with Cancel button in the mobile Mail app

  • Improved performance on several pages

  • Various other updates, enhancements, additions, and corrections


May 9, 2018 ⛅

  • Corrected new message push notification for Mail app

  • Fixed recurring tasks title for records in To Do app

  • Restored ability to reassign work orders in To Do app

  • Resolved image issue in the News app

  • Updated the Sales Resume page to include date sorting and show bookings up to 30 days out

  • Fixed work records to allow completed recurring tasks to appear in Directory app

  • Added Open vs. Closed Guest Requests report in Reports app

  • Improved performance on several pages

  • Corrected push notifications for Complaints app

  • Matched sort order for PMs on desktop and mobile for PMs app

  • Various other updates, enhancements, additions, and corrections


May 3, 2018 🏇

  • Fixed Property dropdown for multi-property users in Connect app

  • Matched font sizes on longer inspection PDFs in Inspections app

  • Corrected vendor list to show all vendors in CapEx app

  • Improved At a Glance bar to account for completed recurring tasks

  • Resolved Previous and Next button issue in Logs app

  • Fixed completed complaint-related To Dos issue on mobile To Do app

  • Allowed Bench Manager job title to view records in Cleanings app

  • Corrected the Cancel button issue for purchase orders in Inventory app

  • Fixed Area dropdown when editing non-guestroom items in Lost & Found

  • Various other updates, enhancements, additions, and corrections


April 12, 2018 

  • Fixed Area dropdown for non-guestrooms in Lost & Found app


April 10, 2018 

  • Corrected PM video links on iOS in mobile PMs app 🙌

  • Fixed labeling issues when Quore is translated to Portuguese and French 

  • Resolved recurring task due date issue

  • Improved navigation on Close Work Order screen for Android

  • Allowed the ability to create news releases without photos

  • Matched Lost and Found item order on desktop and mobile

  • Corrected bid links within the Print Packet area for CapEx app

  • Various other updates, enhancements, additions, and corrections


April 5, 2018 ⛳

  • Added description and notes to All Work Orders report in Reports app

  • Fixed labeling issues when Quore is translated to Portuguese 

  • Corrected department permissions in Documents app

  • Fixed guestroom PM completion discrepancy for hotels with added rooms

  • Removed deleted users from Key Sign In/Out log

  • Corrected property level vendor deletion issue

  • Restored the missing subject line on Mail message emails 

  • Various other updates, enhancements, additions, and corrections


March 29, 2018 🐰

  • Corrected Mail app notification issue

  • Fixed labeling issues when Quore is translated to Portuguese 

  • Restored functionality on upper Resume button in the Inspections app

  • Various other updates, enhancements, additions, and corrections


March 13, 2018 

  • Fixed Quore Academy issue 🎓

  • Corrected display issue in the mobile Mail app

  • Added area room descriptor codes for multi-property users in the Inventory app

  • Resolved "SMS alert" settings issue for the Complaints app

  • Turned clocks forward an hour ⏰

  • Various other updates, enhancements, additions, and corrections


March 2, 2018 

  • Added native Portuguese translations to Quore 🇵🇹

  • Corrected save issue for area names in Inventory app

  • Improved performance of Calendar app

  • Added ‘Hotel Cleanliness’ and ‘Staff’ as complaint reasons

  • Various other updates, enhancements, additions, and corrections


February 23, 2018 

  • Added native French translations to Quore 🇫🇷

  • Restored the Related Work Order option in the Complaints app

  • Allowed for the Front Desk to save additional new account info on Sales Leads

  • Fixed company logo issue on Sales PDF contracts

  • Corrected duplicate months on the Budget Overview calendar

  • Granted Front Desk users access to To Do List Work Orders

  • Various other updates, enhancements, additions, and corrections 


February 13, 2018

  • Restored Work Order Requests functionality 🔧

  • Corrected time range displayed in Deep Cleanings Records Grid  

  • Improved Complaints date picker functionality

  • Corrected loading issue when submitting/viewing the Employee List

  • Various other updates, enhancements, additions, and corrections  

January 30, 2018 

  • Corrected Regional users ability to assign Sales contract templates to hotels 📄

  • Fixed date issue with automated meeting room and F&B tasks in Sales app

  • Added the ability to view in-house group blocks from Sales app rooms grid

  • Various other updates, enhancements, additions, and corrections


January 18, 2018 ❄️

  • Corrected loading issue on Inspection record PDFs

  • Fixed CapEx Binder report when loading in Excel

  • Improved layering when closing a complaint on the mobile

  • Resolved Cleanings Records date issue 📅

  • Various other updates, enhancements, additions, and corrections


January 11, 2018 ⛄️

  • Resolved an issue where Cleaning Inspections from previous days were not removing from grid👌

  • Corrected mobile Cleanings issue to allow inspected rooms to appear on the grid

  • Various other updates, enhancements, additions, and corrections


December 6, 2017

  • Corrected an issue where PMs could not be edited

  • Resolved an issue preventing Food & Beverage staff 🍔 🍺  from viewing Inspections

  • Various other updates, enhancements, additions, and corrections


December 5, 2017

  • Improved the load time on the To Do list, preventing the timeout some users had reported

  • Resolved several display issues resulting from the localization release

  • Corrected an issue that caused the Mail list to refresh every five seconds

  • Updated the To Do edit pages to match the new styling

  • Various other updates, enhancements, additions, and corrections


December 4, 2017

  • Added native Spanish translations to Quore 🇪🇸

  • Initial release of localization which includes improved translations of navigational and informational text in Dashboard, To Do, Complaints, Inspections, PMs, Cleanings, and parts of Directory and Logs apps

  • Updated User settings to allow for 12 or 24 hour time display ⌚️ and country prefixes for phone numbers

  • Updated property settings to set proper currency symbols where applicable 💵 💴  💶  💷 

  • Ate way too much pumpkin pie

  • Various other updates, enhancements, additions, and corrections

October 31, 2017🎃

  • Improved the Requested By dropdown to default to “Staff Member” on work order creation page for desktop

  • Updated the Requested By dropdown to default to “Hotel Guest” on request creation page for desktop

  • Added new styling for selecting a new To Do type on desktop and mobile

  • Enhanced mobile To Do creation by adding a “Guest Requested” check box

  • Defaulted the Assign To dropdown to “Department Housekeeping” for mobile and desktop requests

  • Defaulted the Assign To dropdown to “Department Engineering” for mobile and desktop work orders

October 10, 2017

  • Corrected an issue where times could not be selected in Calendar 🗓️  and Directory apps

  • Addressed an issue where some Sales accounts could not be updated

  • Resolved an issue in To Do where non-property users 🤓  appeared in the Assign To field

  • Addressed an issue that caused Inventory items to be mistakenly deleted

  • Various other updates, enhancements, additions, and corrections

October 2, 2017

Updates to Sales App:  

  • Added Seasonal Rates & Blackout Date rate settings to Sales app Settings 🏆

  • Linked Seasonal Rates & Blackout dates to Negotiated Rates Bookings

  • Added Room Night Commitment field to Negotiated Rates Bookings 🌜

  • Updated Form Fields for Corporate Contract Templates to include Seasonal Rates, Blackout Dates and Projected Room Night Commitment


September 14, 2017

  • Resolved an issue where Log Book entries appeared in the wrong order

  • Various other updates, enhancements, additions, and corrections


July 25, 2017

  • Resolved an issue where users could not access the photo library 📷  on newer iOS devices

  • Corrected several issues related to Deep Cleans in Cleanings Records

  • Various other updates, enhancements, additions, and corrections 💥 


June 15, 2017

  • Filter selections are now saved on the To Do list until you log out

  • Enhanced the Inspection Records to allow you to view attached documents

  • Restored functionality to the Top 3 Complaints on the Above Property Dashboard

  • Resolved an issue that prevented in some To Do items from being recorded on the At-a-Glance Bar

  • Various other updates, enhancements, additions, and corrections ✨


May 26, 2017

  • Updated Cleanings Records to show inspections by type

  • Resolved an issue that prevented Room Status Exception log sheets from posting

  • Added a cell phone field to Sales contacts 📱

  • Added an automatic response to the Connect log when messages are undeliverable

  • Various other updates, enhancements, additions, and corrections


May 5, 2017

Released the new Cleanings App: 

  • Guestroom cleaning inspections have moved from Rooms Book to a dedicated app 😺

  • Enhanced the Overview page to show daily cleanings and periodic deep cleans independently

  • Each cleaning type can now have unique inspection templates

  • Deep Cleans can be tracked quarterly, semiannually, or annually

  • Property-created inspection templates can be edited, reordered, duplicated, and deleted

  • Updated mobile styling and streamlined the user interface

  • Cleanings will still update the Rooms Book Status grid


April 12, 2017

  • Various updates, enhancements, additions, and corrections


March 28, 2017

Major updates to Complaints app:

  • Added the ability to include a guest’s loyalty number

  • Users can now record a guest’s Check In and Out dates, which will update the Dashboard Rooms Grid

  • Updated the Guest Mood options to include Neutral

  • Users can now record multiple issues in the same Complaint

  • Users can now add a Reported By user to a Complaint for times when the source of the information is someone other than the poster

  • Complaints can now have a related To Do and Complaint

  • Closing Complaints now provides an easy option to create a Follow Up Task


March 20, 2017

  • Added Once a Day as a recurring value for Inspections and Checklists

  • Added Checklists to the To Do list page

  • Resolved an issue where the To Do list did not appear for some legacy browsers

  • Various updates, enhancements, additions, and corrections


February 6, 2017

Major update to the To Do list:

  • Restyled the list for better readability

  • Changed the list to show items due one day at a time

  • Removed priority from all To Dos to put focus on guest-related items

  • Added Complaints, Inspections, PMs, and Recurring readings to the list

  • Standardized/added frequency to Inspections and PMs

  • Created Bundled items

  • Updated Recurring settings to prompt for multiple readings each day

  • Standardized Tasks and Sales Traces (if applicable) for better visibility

  • Removed the To Do app badge


December 14, 2016

  • Enhanced Sales to account for bookings with very early checkout times

  • Added the ability to adjust the threshold of the Sales GRC

  • Resolved an issue where some reports did not allow for property selection

  • Corrected an issue where some Log Entries and Requests appeared for the wrong date

  • Resolved an issue where pool readings did not appear

  • Removed the inactive, Quore-owned PM Templates

  • Resolved an issue where PM Trend Reports were blank

  • Various other updates, enhancements, additions, and corrections