Product Release Notes


November 15, 2018

  • Fixed: Order Request links for work orders and areas in Inventory now correctly post to the Inventory Purchase page.

  • Fixed: Sales contract can be emailed from Quore once more.

November 13, 2018

  • Fixed: Multi-Property users should see only one set of due PMs per property on their To Do list.

  • Fixed: Inspection photo thumbnails once again appear in the edit dialog box.

October 30, 2018 👻

  • Fixed: Guestroom PM templates should no longer lose their primary designation.

  • Fixed: Photos can once again be added to mobile work orders.

  • Fixed: The timestamp on the Cash Count log sheet now correctly matches the property’s time.

  • Fixed: Desk logs posted over night once again save on the correct date.

  • Fixed: Copying a PM template no longer restores old categories.

October 25, 2018 📷

  • Added: Photos and comments can now be added to PMs. This has been a request for quite a while, and we’re thrilled to finally have it out in the wild! As a bonus, we also allowed for multiple files to be uploaded at once. Look for this feature to be implemented in other areas soon!

October 24, 2018

  • Fixed: New inventory items can be added, even if area names contain apostrophes.

  • Fixed: Multi-property users should now see the correct set of apps based on their property in the mobile app switcher.

  • Fixed: Complaints details now display special characters appropriately.

  • Fixed: Mail messages now consistently load on the first try when using an older version of the mobile app.

  • Fixed: Lost & Found photos save consistently, once again.

  • Added: You can now add a Lost (as well as Found) item in the mobile Cleanings app.

  • Updated: The Cleanings Plus Special Projects suggested times now reflect more reasonable numbers of minutes.

October 19, 2018 💱

  • Added: CapEx now supports requests and bids in all currencies. We configure this automatically based on your property’s location, but you’ll need to contact support to make sure your CapEx flow template is configured correctly.

October 11, 2018

  • Fixed: Long desk log entries are no longer cut off in mobile Logs.

  • Fixed: CapEx bids can be reordered once more.

  • Added: Reading notes have been added to the Pool Readings report.

  • Fixed: Editing open work orders and requests on desktop can be done with peace of mind now that the strange text that was appearing on the page has been removed. When we deciphered the code, we discovered it was merely an ad for Ovaltine. 🤷

October 9, 2018

  • Fixed: Users no longer appear as not having read memos posted after they are deactivated.

  • Added: Subject lines now appear on the mobile Mail messages list page.

  • Added: Work Order descriptions show in the Open Work Orders report.

  • Improved: We’ve made a few updates to the Cleanings Plus breakout creation flow, specifically the Assign Boards page, in order to make this process quicker and easier.

October 4, 2018

  • Fixed: Editing an area name in Inventory now save correctly.

  • Improved: Threshold Work Orders Report now shows all properties below the company or property threshold.

  • Updated: Editing Recurring readings has been restricted to 48 hours from the initial post. Keeping these open for longer was causing issues with reporting.

October 2, 2018

  • Fixed: Document previews work again in Documents, Inspections, and CapEx.

  • Updated: We’ve limited the allowable attachment filetypes in CapEx to the most common types: DOC/X, EPS, GIF, MOV, PDF, PPT, TIFF, XLS/X, and ZIP. Allowing other types was causing preview issues for many users.

  • Improved: Cleanings Plus breakouts that include all guestrooms will no longer allow additional rooms to be added. Re-cleaning a room will come in a future release.

September 27, 2018 📺

  • Added: Inventory items and item types can now be edited directly in the table views. Simply drop your cursor in a chosen field to make changes. Use the tab and arrow keys to navigate.

  • Improved: The item edit page has been updated to allow for more capabilities: area, section, name, brand, and model can be modified via managed drop-down lists.

  • Added: Confirmation messaging now appears when editing item types to remind you that changes here could affect several items in the inventory.

  • Improved: Updated several labels within Inventory for better way-finding.

September 25, 2018

  • Fixed: Users with special characters in their names can now run reports once again.

  • Fixed: Sales Month to Date Revenue and ADR values correctly calculate figures from Budget Actuals.

  • Fixed: Pool Turnover Rate as shown in records now accurately takes the average monthly GPM instead of the most recent reading.

September 20, 2018

  • Fixed: Localized buttons and labels no longer cut off German words in To Dos and Complaints. 🇩🇪

  • Fixed: Special projects remain visible on Cleanings Plus rooms, even after other events are added.

  • Fixed: The Guestroom PM tally shown in the Hotel Book and At-a-Glance bar accurately reflect threshold settings once more.

  • Added: New rooms can be added to an active Cleanings Plus breakout.

  • Improved: CapEx requests now display the property’s ownership group.

September 13, 2018

  • Fixed: Cleaning time adjustments made during the Cleanings Plus setup process save consistently.

  • Improved: Added a better confirmation screen once a Cleanings inspection is complete.

September 11, 2018

  • Fixed: Desk Logs posted at European properties now appear with an accurate heading.

  • Fixed: The Inspection Record category breakdown was updated to show the correct possible points for each inspection instance, not those of the template. The total score was always using the correct numbers, but we could see how this could be confusing.

  • Improved: The Connect Messenger page should run smoother, even at high-use times. 🏃🏻‍♀️

August 31, 2018

  • Fixed: Photos on CapEx request packets appear once more!

August 30, 2018

  • Improved: Recurring reading links on the To Do list now filter the Recurring overview page for easier entry. 👨‍🔧

August 28, 2018

  • Fixed: The icon showing a room failed inspection is back in Cleanings Plus.

  • Updated: Cleanings Plus special projects, requests, and failed inspection items can only be completed after the timer has been restarted to avoid conflicts in records.

  • New: Do Not Disturb status rooms can be managed on the desktop overview in Cleanings Plus.

August 23, 2018

  • Fixed: Recurring Task notes now display without a page refresh.

  • Fixed: The multi-property user assignment modal can be edited more than once per page load.

  • Fixed: Repositioned some Inventory edit modals to work better on smaller screens.

  • Fixed: Inspection start and post times are now consistently accurate on the action screens.

  • Fixed: The page title for the Inspection Fail Report now reflects the title of the template as it was intended.

  • Improved: Sped up the mobile guestroom PM list page.

August 16, 2018

  • Fixed: Photos attached to inspections appear again on the record PDFs. 🙌

  • Fixed: Links to training videos found on the various setup emails work once again.

  • Fixed: The cleaning timer now formats the time correctly in Cleanings Plus.

  • Fixed: Ending a Cleanings Plus breakout would sometimes take longer than it should, so we sped things up.

  • Fixed: The Rooms Book grid now correctly updates when a Cleanings Plus inspection is completed instead of when the cleaning is completed.

  • Fixed: We removed the redundant cancel button on in-progress rooms in Cleanings Plus.

  • Fixed: Guestrooms comprised of letters and numbers no longer appear as “Guestroom” on the mobile New Work Order form.

  • New: Added the ability to Remove DND on the Cleanings Plus mobile app. This is found under More Options.

  • Improved: Cleanings Plus mobile boards now refresh automatically every 30 seconds so you always have the latest info on your rooms.

August 14, 2018

  • Fixed: Multi-property users can now see dashboard highlights for all properties, not just their primary.

  • Fixed: The rooms grid in Cleanings Plus Settings now sorts correctly.

  • Improved: Pool & Spa readings show Balanced, Under Saturated, etc. on the Daily Emails.

  • Improved: Closed Complaint details now show the resolution on mobile.

  • Improved: Quore Learn is now a part of the desktop name dropdown menu for easier access.

  • Improved: Speed improvements to Dashboard, Lost & Found list page, and Rooms Book.

  • Improved: Simplified the Sales Bookings page within Accounts.

August 8, 2018

  • Improved: Sped up Cleanings Plus on mobile; it was a little slower than we liked.

  • Improved: Updated the machine translator in Inspections and Cleanings to give our non-English speakers a better experience.

August 2, 2018

  • Fixed: Users should now only get one push notification, even if they’re logged in to multiple devices.

  • New: Tapping the Back button on mobile now takes you back to the previous page instead of up hierarchically.

July 23, 2018

  • Fixed: Clearing and resetting Cleanings Plus sections now works consistently

  • Fixed: Special Projects are properly removed when a room’s cleaning type is changed to Stayover

  • Fixed: We now alert you in the off-chance a complaint fails to post to Desk Logs

  • Fixed: Work Order photos posted from Cleanings now appear

  • Fixed: Adding a section in Inventory now works in all supported languages

  • Fixed: PM How To videos play consistently, provided the full URL is posted

  • Fixed: Future dated tasks show up on the correct date once again

  • Fixed: Mobile work orders no longer scroll from side to side unnecessarily

  • Improved: Clarified the labels when editing a pools, meters, and boilers in the Recurring app to avoid confusion


July 12, 2018

  • Fixed: All users can now see desk logs on mobile. Our attempt to speed this page up had some unintended consequences.


July 10, 2018

  • Fixed: Restored the height variable on the Recurring app’s desktop overview page.

  • Fixed: Events that span months now display correctly on the Calendar.

  • Fixed: Quore Learn now scrolls consistently when viewed on a tablet.

  • Fixed: PM records show the correct user instead of Unknown.

  • Fixed: The “number of days ago” label in PMs now calculates correctly on mobile.

  • Fixed: Front desk agents can add vendors once again.

  • Fixed: Cleanings Plus hero timers display the correct time for stayover rooms once again.

  • Fixed: The No Active Breakouts screen no longer flashes when removing rooms from a Cleanings Plus breakout on mobile.

  • Fixed: Edits to a breakout room in Cleanings Plus now save consistently.

  • Improved: Group Block dates can now be completely removed from a Sales booking.

  • Improved: Optimized the Desk Log list page so that it loads faster.

  • Improved: Optimized the PM edit item page so that it loads faster for multi-property users.


June 28, 2018

  • Corrected issue where users aren’t getting results on certain reports in Reports app

  • Restored To Do Records in To Do app

  • Fixed budget information to flow to overview in Budget app

  • Corrected records screen to show proper month in Cleanings app

  • Made pictures appear from failed inspection tasks on mobile To Do app

  • Allowed users to tap on their name in header on Android tablets

  • Corrected due date on Connect-created requests

  • Allowed Sales Rate Plans and Corp Rate Code values to save in Sales app

  • Corrected birthdate issue on edit user pages

  • Allowed property users who performed inspections to view Regional-created inspections

  • Fixed Acquire Assets option in CapEx app

  • Corrected Used By display issue on certain PM templates in PMs app

  • Improved performance on several pages

  • Various other updates, enhancements, additions, and corrections


June 21, 2018 ☀️

  • Corrected sales booking task issue in Sales app

  • Updated closed complaint links in Complaints app

  • Made several Cleanings Plus improvements

  • Improved performance on several pages

  • Various other updates, enhancements, additions, and corrections


June 18, 2018

  • Resolved an issue where some Android devices stop receiving notifications after a week

  • Corrected inventory item details issue in Inventory app

  • Fixed mobile inspections styling issue in Inspections app

  • Corrected scoring for cancelled guestroom inspections in Inspections app

  • Fixed group block (landscape) form field for more than one room type in Sales app

  • Corrected meeting room table for contracts in Sales app

  • Made several Cleanings Plus and Cleanings improvements

  • Improved performance on several pages

  • Watched World Cup Soccer! ⚽ 🇷🇺

  • Various other updates, enhancements, additions, and corrections


June 11 , 2018 

  • Restored Connect Text Conversation report in Reports app

  • Fixed display for large values on grid view records in Complaints app 

  • Allowed search results to include guestrooms on lost & found filter on Dashboard

  • Corrected issue with travel agent information not appearing on contracts in Sales app

  • Fixed filter and sorts for contact, account and booking pages within Sales app

  • Improved performance on several pages

  • Various other updates, enhancements, additions, and corrections


May 30, 2018 🇺🇸

  • Fixed lost and found filter in Lost & Found app

  • Corrected management inspections number on At a Glance Bar

  • Restored item name in outbound messages for started work orders in Connect app

  • Resolved date issue with satisfaction follow-up tasks generated from the Complaints app

  • Fixed account filter for contacts within Sales app

  • Corrected Requested By issue on All Work Orders report 

  • Fixed scroll issue for Google translated languages in PMs app

  • Corrected PM records display issue when they are completed late in the day

  • Inserted request item check to avoid duplication when adding to the list

  • Fixed styling on Budget and Checkbook overview pages

  • Improved performance on several pages

  • Various other updates, enhancements, additions, and corrections


May 18, 2018 👩‍💻👨‍💻

  • Corrected attendance record editing issue in Directory app

  • Fixed Area dropdown to honor property switcher for mobile Lost & Found

  • Restored viewing ability for larger records in Inspections app

  • Resolved issue with Cancel button in the mobile Mail app

  • Improved performance on several pages

  • Various other updates, enhancements, additions, and corrections


May 9, 2018 ⛅

  • Corrected new message push notification for Mail app

  • Fixed recurring tasks title for records in To Do app

  • Restored ability to reassign work orders in To Do app

  • Resolved image issue in the News app

  • Updated the Sales Resume page to include date sorting and show bookings up to 30 days out

  • Fixed work records to allow completed recurring tasks to appear in Directory app

  • Added Open vs. Closed Guest Requests report in Reports app

  • Improved performance on several pages

  • Corrected push notifications for Complaints app

  • Matched sort order for PMs on desktop and mobile for PMs app

  • Various other updates, enhancements, additions, and corrections


May 3, 2018 🏇

  • Fixed Property dropdown for multi-property users in Connect app

  • Matched font sizes on longer inspection PDFs in Inspections app

  • Corrected vendor list to show all vendors in CapEx app

  • Improved At a Glance bar to account for completed recurring tasks

  • Resolved Previous and Next button issue in Logs app

  • Fixed completed complaint-related To Dos issue on mobile To Do app

  • Allowed Bench Manager job title to view records in Cleanings app

  • Corrected the Cancel button issue for purchase orders in Inventory app

  • Fixed Area dropdown when editing non-guestroom items in Lost & Found

  • Various other updates, enhancements, additions, and corrections


April 12, 2018 

  • Fixed Area dropdown for non-guestrooms in Lost & Found app


April 10, 2018 

  • Corrected PM video links on iOS in mobile PMs app 🙌

  • Fixed labeling issues when Quore is translated to Portuguese and French 

  • Resolved recurring task due date issue

  • Improved navigation on Close Work Order screen for Android

  • Allowed the ability to create news releases without photos

  • Matched Lost and Found item order on desktop and mobile

  • Corrected bid links within the Print Packet area for CapEx app

  • Various other updates, enhancements, additions, and corrections


April 5, 2018 ⛳

  • Added description and notes to All Work Orders report in Reports app

  • Fixed labeling issues when Quore is translated to Portuguese 

  • Corrected department permissions in Documents app

  • Fixed guestroom PM completion discrepancy for hotels with added rooms

  • Removed deleted users from Key Sign In/Out log

  • Corrected property level vendor deletion issue

  • Restored the missing subject line on Mail message emails 

  • Various other updates, enhancements, additions, and corrections


March 29, 2018 🐰

  • Corrected Mail app notification issue

  • Fixed labeling issues when Quore is translated to Portuguese 

  • Restored functionality on upper Resume button in the Inspections app

  • Various other updates, enhancements, additions, and corrections


March 13, 2018 

  • Fixed Quore Academy issue 🎓

  • Corrected display issue in the mobile Mail app

  • Added area room descriptor codes for multi-property users in the Inventory app

  • Resolved "SMS alert" settings issue for the Complaints app

  • Turned clocks forward an hour ⏰

  • Various other updates, enhancements, additions, and corrections


March 2, 2018 

  • Added native Portuguese translations to Quore 🇵🇹

  • Corrected save issue for area names in Inventory app

  • Improved performance of Calendar app

  • Added ‘Hotel Cleanliness’ and ‘Staff’ as complaint reasons

  • Various other updates, enhancements, additions, and corrections


February 23, 2018 

  • Added native French translations to Quore 🇫🇷

  • Restored the Related Work Order option in the Complaints app

  • Allowed for the Front Desk to save additional new account info on Sales Leads

  • Fixed company logo issue on Sales PDF contracts

  • Corrected duplicate months on the Budget Overview calendar

  • Granted Front Desk users access to To Do List Work Orders

  • Various other updates, enhancements, additions, and corrections 


February 13, 2018

  • Restored Work Order Requests functionality 🔧

  • Corrected time range displayed in Deep Cleanings Records Grid  

  • Improved Complaints date picker functionality

  • Corrected loading issue when submitting/viewing the Employee List

  • Various other updates, enhancements, additions, and corrections  

January 30, 2018 

  • Corrected Regional users ability to assign Sales contract templates to hotels 📄

  • Fixed date issue with automated meeting room and F&B tasks in Sales app

  • Added the ability to view in-house group blocks from Sales app rooms grid

  • Various other updates, enhancements, additions, and corrections


January 18, 2018 ❄️

  • Corrected loading issue on Inspection record PDFs

  • Fixed CapEx Binder report when loading in Excel

  • Improved layering when closing a complaint on the mobile

  • Resolved Cleanings Records date issue 📅

  • Various other updates, enhancements, additions, and corrections


January 11, 2018 ⛄️

  • Resolved an issue where Cleaning Inspections from previous days were not removing from grid👌

  • Corrected mobile Cleanings issue to allow inspected rooms to appear on the grid

  • Various other updates, enhancements, additions, and corrections


December 6, 2017

  • Corrected an issue where PMs could not be edited

  • Resolved an issue preventing Food & Beverage staff 🍔 🍺  from viewing Inspections

  • Various other updates, enhancements, additions, and corrections


December 5, 2017

  • Improved the load time on the To Do list, preventing the timeout some users had reported

  • Resolved several display issues resulting from the localization release

  • Corrected an issue that caused the Mail list to refresh every five seconds

  • Updated the To Do edit pages to match the new styling

  • Various other updates, enhancements, additions, and corrections


December 4, 2017

  • Added native Spanish translations to Quore 🇪🇸

  • Initial release of localization which includes improved translations of navigational and informational text in Dashboard, To Do, Complaints, Inspections, PMs, Cleanings, and parts of Directory and Logs apps

  • Updated User settings to allow for 12 or 24 hour time display ⌚️ and country prefixes for phone numbers

  • Updated property settings to set proper currency symbols where applicable 💵 💴  💶  💷 

  • Ate way too much pumpkin pie

  • Various other updates, enhancements, additions, and corrections

October 31, 2017🎃

  • Improved the Requested By dropdown to default to “Staff Member” on work order creation page for desktop

  • Updated the Requested By dropdown to default to “Hotel Guest” on request creation page for desktop

  • Added new styling for selecting a new To Do type on desktop and mobile

  • Enhanced mobile To Do creation by adding a “Guest Requested” check box

  • Defaulted the Assign To dropdown to “Department Housekeeping” for mobile and desktop requests

  • Defaulted the Assign To dropdown to “Department Engineering” for mobile and desktop work orders

October 10, 2017

  • Corrected an issue where times could not be selected in Calendar 🗓️  and Directory apps

  • Addressed an issue where some Sales accounts could not be updated

  • Resolved an issue in To Do where non-property users 🤓  appeared in the Assign To field

  • Addressed an issue that caused Inventory items to be mistakenly deleted

  • Various other updates, enhancements, additions, and corrections

October 2, 2017

Updates to Sales App:  

  • Added Seasonal Rates & Blackout Date rate settings to Sales app Settings 🏆

  • Linked Seasonal Rates & Blackout dates to Negotiated Rates Bookings

  • Added Room Night Commitment field to Negotiated Rates Bookings 🌜

  • Updated Form Fields for Corporate Contract Templates to include Seasonal Rates, Blackout Dates and Projected Room Night Commitment


September 14, 2017

  • Resolved an issue where Log Book entries appeared in the wrong order

  • Various other updates, enhancements, additions, and corrections


July 25, 2017

  • Resolved an issue where users could not access the photo library 📷  on newer iOS devices

  • Corrected several issues related to Deep Cleans in Cleanings Records

  • Various other updates, enhancements, additions, and corrections 💥 


June 15, 2017

  • Filter selections are now saved on the To Do list until you log out

  • Enhanced the Inspection Records to allow you to view attached documents

  • Restored functionality to the Top 3 Complaints on the Above Property Dashboard

  • Resolved an issue that prevented in some To Do items from being recorded on the At-a-Glance Bar

  • Various other updates, enhancements, additions, and corrections ✨


May 26, 2017

  • Updated Cleanings Records to show inspections by type

  • Resolved an issue that prevented Room Status Exception log sheets from posting

  • Added a cell phone field to Sales contacts 📱

  • Added an automatic response to the Connect log when messages are undeliverable

  • Various other updates, enhancements, additions, and corrections


May 5, 2017

Released the new Cleanings App: 

  • Guestroom cleaning inspections have moved from Rooms Book to a dedicated app 😺

  • Enhanced the Overview page to show daily cleanings and periodic deep cleans independently

  • Each cleaning type can now have unique inspection templates

  • Deep Cleans can be tracked quarterly, semiannually, or annually

  • Property-created inspection templates can be edited, reordered, duplicated, and deleted

  • Updated mobile styling and streamlined the user interface

  • Cleanings will still update the Rooms Book Status grid


April 12, 2017

  • Various updates, enhancements, additions, and corrections


March 28, 2017

Major updates to Complaints app:

  • Added the ability to include a guest’s loyalty number

  • Users can now record a guest’s Check In and Out dates, which will update the Dashboard Rooms Grid

  • Updated the Guest Mood options to include Neutral

  • Users can now record multiple issues in the same Complaint

  • Users can now add a Reported By user to a Complaint for times when the source of the information is someone other than the poster

  • Complaints can now have a related To Do and Complaint

  • Closing Complaints now provides an easy option to create a Follow Up Task


March 20, 2017

  • Added Once a Day as a recurring value for Inspections and Checklists

  • Added Checklists to the To Do list page

  • Resolved an issue where the To Do list did not appear for some legacy browsers

  • Various updates, enhancements, additions, and corrections


February 6, 2017

Major update to the To Do list:

  • Restyled the list for better readability

  • Changed the list to show items due one day at a time

  • Removed priority from all To Dos to put focus on guest-related items

  • Added Complaints, Inspections, PMs, and Recurring readings to the list

  • Standardized/added frequency to Inspections and PMs

  • Created Bundled items

  • Updated Recurring settings to prompt for multiple readings each day

  • Standardized Tasks and Sales Traces (if applicable) for better visibility

  • Removed the To Do app badge


December 14, 2016

  • Enhanced Sales to account for bookings with very early checkout times

  • Added the ability to adjust the threshold of the Sales GRC

  • Resolved an issue where some reports did not allow for property selection

  • Corrected an issue where some Log Entries and Requests appeared for the wrong date

  • Resolved an issue where pool readings did not appear

  • Removed the inactive, Quore-owned PM Templates

  • Resolved an issue where PM Trend Reports were blank

  • Various other updates, enhancements, additions, and corrections